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Terms and Conditions 

PhatCat PowerBikes™
PhatCat Scooters™

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

Our Shipping Policies
Returns & Refunds
Warranty

OUR SHIPPING POLICY

How We Do It

At PhatCat PowerBikes | PhatCat Scooters, we strive to provide our customers with the best possible shopping experience, which includes fast and reliable shipping. Please review our shipping policy to understand our shipping methods, rates, and estimated delivery times.

  1. Shipping Methods For orders placed on our website, we use the logistics services provided by Alibaba and AliExpress to ship our products to customers. We also have warehouses in Canada, US, and EU from where we ship our products to customers. We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 7-15 business days.

  • Expedited Shipping: Estimated delivery time of 5-10 business days.

  • Priority Shipping: Estimated delivery time of 3-7 business days.

  1. Free Shipping We offer free standard shipping on all orders over [enter amount] placed on our website. Please note that free shipping may not be available for orders shipped from our Canada, US, or EU warehouses.

  2. Shipping Rates Shipping rates for orders placed on our website are calculated based on the weight of the product, shipping method, and delivery address. The shipping cost will be displayed at checkout before you complete your purchase.

  3. Order Processing Time Orders placed on our website are typically processed and shipped within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package.

  4. Delivery Time Delivery times for orders placed on our website vary depending on the shipping method selected and the delivery address. Estimated delivery times are provided at checkout and may vary based on factors such as weather, holidays, and other unforeseen circumstances.

For orders shipped through Alibaba and AliExpress logistics, delivery times from China to the US are typically:

  • Standard Shipping: Estimated delivery time of 7-20 business days.

  • Expedited Shipping: Estimated delivery time of 5-10 business days.

  • Priority Shipping: Estimated delivery time of 3-7 business days.

For orders shipped from our Canada, US, and EU warehouses, delivery times are typically:

  • Standard Shipping: Estimated delivery time of 3-7 business days.

  • Expedited Shipping: Estimated delivery time of 2-5 business days.

  • Priority Shipping: Estimated delivery time of 1-3 business days.

Please note that delivery times may vary based on factors such as customs clearance, local holidays, and other unforeseen circumstances.

  1. International Shipping We currently offer international shipping to select countries. Shipping rates and delivery times vary depending on the shipping method selected and the delivery address. Estimated delivery times and shipping rates will be provided at checkout.

  2. Shipping Insurance Shipping insurance is available upon request for an additional fee for orders placed on our website. Please contact our customer support team to request shipping insurance for your order.

We hope that our shipping policy provides you with the information you need to make an informed purchase. If you have any questions or concerns, please don't hesitate to contact our customer support team.

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Returns and Refunds

How It Works

At PhatCat PowerBikes | PhatCat Scooters, we strive to provide our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a refund policy to ensure your satisfaction.

Returns:

To initiate a return, please contact our customer support team within 15 days of receiving your order. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product. Please note that the product must be returned in its original condition, with all accessories and packaging included.

  1. Refunds Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria. If the product is in its original condition, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

  2. Shipping Costs The shipping costs for returning the product to us are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the product is returned safely.

  3. Exceptions Please note that the following products are not eligible for return or refund:

  • Products that have been used, damaged, or are not in their original condition

  • Products that are missing accessories or packaging

  • Products that have been customized or personalized

  1. Damaged or Defective Products If you receive a damaged or defective product, please contact our customer support team within 15 days of receiving your order. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. Once we receive the product, we will inspect it to confirm the damage or defect. If the product is found to be defective or damaged due to a manufacturing defect, we will offer a full refund or replacement, including shipping costs.

We hope that our refund policy provides you with the information you need to make an informed purchase. If you have any questions or concerns, please don't hesitate to contact our customer support team.

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WARRANTY AT PHATCAT POWERBIKES

About Our Policy

This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.

Contact

PRIVACY POLICY

Your Data is Secure

Privacy Policy for PhatCat PowerBikes |

At PhatCat PowerBikes | PhatCat Scooters, accessible from https://www.phatcatpowerbikes.ca/ , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by PhatCat PowerBikes | PhatCat Scooters and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at email info@phatcatpowerbikes.ca.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in PhatCat PowerBikes. This policy is not applicable to any information collected offline or via channels other than this website.Our Privacy Policy was created with the help of the RaptorKit Privacy Policy Generator.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

Log Files

PhatCat PowerBikes follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, tempse uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of PhatCat PowerBikes.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on PhatCat PowerBikes, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that PhatCat PowerBikes has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

PhatCat PowerBikes's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

PhatCat PowerBikes does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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